Frequently Asked Questions
How do I modify or cancel my order?
Did you make a mistake and your order has been validated? Don’t delay, send us an email to hello@maisonbroussaud.fr. We will agree on a cancellation or return together.
Is online payment secure?
You can pay for your purchases by 2 payment methods: by bank card (Carte Bleue, VISA, MasterCard, American Express) or by Paypal. We are very vigilant regarding the security of your data. Payments by credit card are made through the secure Paypal and Stripe system which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can read it during transport on the network. In addition, your data is only processed by our banking partners Paypal and Stripe and is never in our possession.
What are the processing times for my order?
Packages are prepared and shipped within 48 hours of your order (excluding weekends and public holidays) You will be notified by e-mail as soon as your order is shipped and you will receive a tracking number so that you are kept informed of the correct delivery of your order.
What delivery methods are offered?
We offer 2 delivery methods: home delivery with Colissimo without signature, or delivery to a Relais Point with Colissimo (Relay Point in mainland France). This choice is offered to you when you validate your order.
Do you deliver abroad?
Yes, our socks can be shipped anywhere in the world.
What are the shipping fees ?
Delivery is free from 49€ of purchase in Europe. In Europe, it is charged €7 including tax in the case of home delivery with Colissimo without signature and €5.50 including tax for delivery to a Relay Point. In the rest of the world, €20 including tax for home delivery with Colissimo without signature.
What are the return conditions?
If you are not satisfied with one or more of our products, you can return them to us within 14 days. We only accept returns of products that have not been used. Send us an email to hello@maisonbroussaud.fr specifying the product(s) you wish to return to us as well as your order number. Return the products concerned to us, in perfect condition and in their original packaging to the following address: Maison Broussaud 1 rue Prieuré 87230 Les Cars. Return costs are your responsibility.
Where are your socks made?
Our socks are made in France, in a small village in Limousin a few kilometers from Limoges, in our own factory to meet the most demanding quality criteria.
How do I care for my socks?
To ensure that your socks remain soft and comfortable for as long as possible, we advise you to wash them inside out at a maximum of 30°. And above all, no tumble dryer!
Another question ?
Do you need help or information on a product?
Do not hesitate to contact us by email at hello@maisonbroussaud.fr or call us on 05 55 36 90 90.
