frequently asked Questions

Did you make a mistake and your order has been validated? Don’t delay, send us an email to hello@maisonbroussaud.fr. We will agree on a cancellation or return together.

To place an order, it's very simple! Register or log in to your Maison Broussaud personal account via the “Login” button at the top right of the screen. Then choose the pair of your choice in “All shoes” or via the subcategories, then click on “Add to cart”. When your items are all in the basket, let yourself be guided through the purchasing process by clicking on the “Order” button.

Packages are prepared and shipped within 48 hours of your order (excluding weekends and public holidays). You will be notified by e-mail as soon as your order is shipped and you will receive a tracking number so that you are kept informed of the correct delivery of your order.